Gobi Heat Rechargeable Hand Warmers Recall

→ What to do right now

Consumers should stop using the recalled hand warmers immediately and contact Gobi Heat for a full refund or store credit, equal to full refund of the purchase price plus 20% of that amount. Consumers will be asked to go to https://gobiheat.com/pages/handwarmer-recall to obtain a claim number and instructions to destroy the hand warmers by writing in permanent marker “Recalled” on the product and send a photo, showing the marked hand warmer and the product’s model, to [email protected]. Consumers should then dispose of the recalled product with the lithium-ion battery, in accordance with applicable local and state hazardous waste regulations. Note: Do not throw this recalled lithium-ion battery or device in the trash, the general recycling stream (e.g., street-level or curbside recycling bins), or used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact that office ahead of time and ask whether it accepts recalled lithium-ion batteries. If it does not, contact your municipality for further guidance.

Contact: Gobi Heat at 888-462-4743 from 9 a.m. to 5 p.m. ET Monday through Friday, email at [email protected] or online at https://gobiheat.com/pages/handwarmer-recall or www.gobiheat.com and click on “RECALL INFORMATION” at the top of the page for more information.